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With this small article we will continue customizing Microsoft Business Solutions CRM, development, modification, installation and implementation discussion.
Microsoft CRM at this moment does not have advanced fax automation, you can register the fact of receiving or sending a fax, but not sufficient for daily work with their customers. The user should be able to send and receive faxes in your / his work environment is in MS CRM
Fax software automation market is very mature and Dona't have to re-invite the bicycle here. All we have to do is embed-one of the reliable solutions into Microsoft CRM. Search Leta in technical aspects of integration:
 • The amendment must be based on standard case logic Fax alteration of the activity. Version CRM allows standard or off-saving way of fax information in the SQL database. Alternatively should have additional parameters for fax delivering
 • Immediately after the time-saving fax in CRM database, Albaspectrum MS CRM Universal Fax Connector takes charge of logic, more precisely its fax sending portion of the logic, realized as MS CRM Post-Callout, registered for Fax Activity addition and update. At the time of the creation of new fax activity, our module considers attached documents as subjects to be transferred to the recipient.
 • Depending on the fax application / Extension you use, call parameters are transferred to the appropriate complement, which in turn communicates with fax application.
 • Fax transmission can be done through control systems for specialized hardware or directly via MS FAX API.
 • Initially plan to support GFI FAXmaker and Captaris RightFax through printing and system integration with email servers MS Exchange and Lotus Domino
 • The documents, released or received via fax extension can be integrated into MS SharePoint via our proposed product Albaspectrum Document Gateway MS CRM. This allows review and versionize document with automatic fax delivery to recipients participating
 • For incoming faxes are suggested by the capture of the special drivers in the MTA (MS Exchange or Lotus Domino) a level-their task is to take over fax transfer and saving to the addressee in CRM and the creation of activity fax in MS CRM
 • This approach provides no input and output flow of fax documents in Microsoft CRM.
Happy programming, implementation, customization and modification! If you want us to use a job call 1-630-961-5918, 1-866-528-0577! Help@albaspectrum.com
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